How AI-powered social engineering exploits help desk staff and what tech companies can do to stay ahead
Photographer: Centre for Ageing Better | Source: Unsplash In today’s digital world, technology advances swiftly, bringing both opportunities and challenges. Businesses and individuals alike rely on tech for solutions and support. However, cybercriminals have adapted, using artificial intelligence (AI) to conduct sophisticated social engineering attacks targeting help desk staff. Understanding these threats and implementing effective countermeasures is crucial for companies aiming to bolster their cybersecurity. Understanding AI-powered social engineering AI-powered social engineering involves using AI tools to mimic human-like interactions, exploiting the natural trust help desk staff have in their clients. These attacks can be compelling, as AI can generate language patterns and adapt quickly to responses, making it difficult for employees to distinguish between legitimate queries and those of malicious actors. AI's ability to learn and adapt in real-time makes these attacks part...